Client

FinCore Banking Services Ltd.

Sector

inancial Services & Digital Banking

Location

London, United Kingdom

FinCore Banking Services Ltd.

Background

FinCore Banking Services Ltd. is a digital banking and payment services provider serving corporate and retail clients across the UK and Europe. In a sector where service disruptions can lead to significant financial and reputational damage, FinCore identified the need to establish a robust business continuity framework to protect its operations against unforeseen events such as cyberattacks, system failures, or supply chain disruptions.

The company chose to implement ISO 22301:2019 Business Continuity Management System (BCMS) to enhance its resilience, ensure regulatory compliance, and build stakeholder confidence.

160 Front Street West is designed to add a distinctive silhouette to the City’s skyline.

Challenges Faced

  • Growing risks of cyber incidents and digital service disruptions

  • Increasing regulatory expectations for operational resilience from the UK Financial Conduct Authority (FCA)

  • Absence of structured business continuity plans and recovery strategies

  • High dependency on IT infrastructure and third-party service providers

160 Front Street West includes over 12,000 square feet of retail space and 339 parking stalls.

Our Solution (GlobalCert Approach)

  1. Business Impact Analysis (BIA) & Risk Assessment — Conducted a detailed analysis of critical business functions, potential threats, and the impact of disruptions.

  2. Development of ISO 22301-Compliant BCMS — Supported the creation of business continuity policies, recovery strategies, incident response plans, and communication protocols.

  3. Leadership Engagement & Crisis Management Training — Delivered workshops for top management and key departments on crisis leadership and BCMS roles.

  4. Testing, Drills & Simulation Exercises — Facilitated realistic business continuity exercises to validate the effectiveness of plans and response strategies.

  5. Monitoring, Review & Continual Improvement — Established ongoing review mechanisms, audits, and lessons-learned processes for continuous BCMS enhancement.

  6. ISO 22301 Certification Audit — Conducted a comprehensive audit to verify compliance, capability, and readiness in managing disruptions.

Results & Achievements

✅ Achieved ISO 22301:2019 Certification within 8 months
✅ Strengthened business continuity planning and reduced potential downtime risks
✅ Improved client confidence and compliance with financial sector resilience regulations
✅ Established a tested, organization-wide culture of preparedness and response readiness
✅ Enhanced reputation as a reliable and resilient financial service provider

“ISO 22301 certification gave us the framework to protect our operations and reassure clients that we can maintain critical services, even under extreme conditions. GlobalCert’s expertise was crucial to our success.”
— Edward Collins, COO of FinCore Banking Services Ltd.

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