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Emilie Torres

Director of Quality & Compliance

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Years at GlobalCert:

18 Years

Years in the Industry:

20 Years

Awards:

2022

Boston Magazine’s “100 Most Influential People in Boston”

2021

Person of the Year Award – USA Construction Association

2020

Honorary Doctor of Business Administration, Curry College

2018

Community Leader Award – USA Construction Association

Professional Summary

Results-driven compliance and quality assurance leader with over 15 years of experience in the certification and conformity assessment sector. Expert in ISO management systems, risk-based compliance, and maintaining the highest standards of impartiality and integrity in certification services. Known for strategic thinking, regulatory insight, and leadership in managing global audit compliance programs.

Key Competencies

  • ISO 9001, ISO 14001, ISO 45001, and ISO 27001 Compliance

  • Risk Management & Audit Oversight

  • Accreditation & Regulatory Compliance (UKAS, IAS, JAS-ANZ)

  • Quality Management System (QMS) Implementation & Monitoring

  • Impartiality, Integrity & Conflict of Interest Management

  • Leadership of Multinational Compliance Teams

  • Continuous Improvement & Corrective Action Management

Professional Experience

GlobalCert (UK) — London, United Kingdom
Director of Quality & Compliance (2018 — Present)

  • Lead global compliance strategy, ensuring conformity with ISO/IEC 17021-1 and accreditation body requirements

  • Manage quality systems for multi-country certification activities

  • Oversee risk analysis, impartiality committees, and regulatory compliance programs

  • Spearhead auditor training in ethical certification practices and compliance protocols

  • Liaise with accreditation bodies during assessments and surveillance audits

GlobalCert (UK) — London, United Kingdom
Quality & Compliance Manager (2014 — 2018)

  • Developed and implemented internal audit programs and corrective action processes

  • Enhanced global QMS to meet changing accreditation requirements

  • Supported expansion to Middle East and Asia-Pacific with tailored compliance programs

ISO Group Ltd. — Birmingham, United Kingdom
Compliance Officer (2010 — 2014)

  • Managed compliance documentation and auditor oversight for certification schemes

  • Coordinated with accreditation bodies during certification scope extensions

Education

Master of Science (MSc) in Quality Management
University of Manchester — UK (2009)

Bachelor of Science (BSc) in Business Administration
University of Birmingham — UK (2007)

Certifications & Training

  • Lead Auditor ISO 9001:2015 — IRCA Certified

  • Certified Risk & Compliance Professional (CRCP)

  • ISO 17021-1 Requirements & Application — UKAS Training

Professional Affiliations

  • Member of the Chartered Quality Institute (CQI), UK

  • Member of International Compliance Association (ICA)