ISO 21001
What is ISO 21001?
ISO 21001 defines the requirements for educational organization management systems (EOMS). With these requirements, institutions are able to demonstrate competence in supporting the development of learning, teaching and research.
This standard also approaches methods of enhancing the fulfilment of learners and staff by utilising the efficiency of an EOMS.
Once certified, organisations can proudly promote themselves as certificate holders in any of their promotional materials and can include the URS certification logo free of charge.
Our team collaborates with engineers to identify systems and infrastructural details that need specific courses of action.
Who requires an ISO 21001 certification?
Any organisation operating a Customer Contact Centre for any sector requires certification in EN ISO 18295, as the standard sets out the requirements for delivering the highest quality customer experience.
Schools
Colleges
Universities
Training providers
How can ISO 21001 benefit your business?
How can you prepare for an ISO 21001 Certification?
Although the thought of starting the certification process may seem daunting, there are a variety of steps you can take to make the process to becoming certified far more streamlined:
Familiarise yourself with the ISO 21001 standard
Carry out a gap analysis to highlight areas that do not meet the standard requirements
Provide staff training to ensure all employees are familiar with the ISO 21001 standard
Implement clear, structured documented procedures related to your courses, learner experience and feedback mechanisms
